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Privacy Policy

ONLINE PRIVACY NOTICE

1. Introduction

(a) Web Site Owner. A&D Engineering, Inc. ("A&D") is the owner of this web site ("www.andonline.com"). A&D can be contacted by mail at 1756 Automation Parkway, San Jose, California, 95131, by phone at (888)726-9966, or by e-mail at info@andonline.com. This online privacy notice discloses A&D information practices for this A&D Web Site, including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the in-formation is shared. Note that other A&D web sites and third party sites accessible for the A&D Web Site may be governed by privacy notices containing different information practices applicable to those sites. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Use.

(b)Information Collection. A&D collects certain information from A&D Web Site visitors. This includes, but is not limited to, your computer’s Internet protocol (IP) address, the home server domain name, e-mail address, type of computer and web browser, what pages visitor accessed, your clickstream data and other information about search requests. This information is used to solve technical problems and to calculate overall usage statistics.

(c) Web Site Transactions. At times, A&D will need personal information to process an order or to make other services available to you. A&D may need to know your name, mailing address, e-mail address and credit card details. It is A&D's intent to inform you know before A&D collects personal information, such as your name and/or address on the Internet. If you tell us that you do not wish to have this information used as a basis for further contact with you, A&D will respect your wishes. However, when you place an order with us, we will email you about that order.  You cannot opt out of these emails.

(d) Drupal Storefront.  Drupal Commerce is our online e-commerce platform that allows us to sell our products and services to you.  Drupal is a third-party that is not otherwise affiliated with A&D.  Furthermore, Drupal’s privacy practices may differ from A&D’s.  You may view Drupal's privacy policy at https://www.drupal.org/privacy.Your data is stored through Drupal’s data storage, databases and the general Drupal application, as well as A&D’s servers.  Both parties store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then the credit card processor tokenizes your transaction so no credit card data is stored within Drupal. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

2. Personal Information That May Be Collected

(a) Identifying Information. In order to make a purchase or to access designated services and /or restricted areas within the A&D Web site, A&D will request a user to provide certain personal identifying information, which may include: your name, postal address, e-mail address, screen name, password, daytime telephone number, facsimile number, method of payment, and, if applicable, credit card number. A&D may request additional information necessary to establish and maintain your account. If you are a business customer or prospective business customer, personal information does not include your title, business address, and business telephone number when we use that information to contact you in your business capacity.

(b) Service Quality Monitoring. Some Web site transactions may require a customer to telephone A&D, or A&D to call the customer. A&D will not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform you of the status of such order. You should be aware that it is A&D's practice to monitor, and in some cases, record such calls for staff training or quality assurance purposes.

(c) Information from Children. A&D does not sell products or services for purchase by children, and will not collect or post information from a child under the age of 13 without the involvement of a parent or guardian. A&D will notify the child's parent or guardian at the e-mail address provided by the prospective customer, alerting the parent or guardian to the child's use of the Web site and providing instructions as to how the parent or guardian can delete the child's registration from the Web site.

(d) Lost or Stolen Information. If your credit card and/or password is lost or stolen, you should promptly notify A&D in order to enable A&D to cancel the lost or stolen information and to update its records with a changed credit card and/or password.

(e) Chat Rooms, Forums and Bulletin Boards. If you participate in an A&D chat room, discussion forum, or posts messages to an A&D bulletin board, you should be aware that the information disclosed and shared will be broadly available to other persons, both inside of and/or outside A&D, who have access to that chat room, forum or bulletin board. Some individual A&D chat rooms, forums or bulletin boards have additional rules and conditions regarding participation. Also, participant’s expressed opinion is his or her own and should not be considered as reflecting the opinion of A&D.

(f) Links to Other Web Sites. An A&D Web site may contain links to other web sites. A&D is not responsible for the privacy practices or the content of those other Web sites.

3. Uses Made of the Information

(a) Limited Uses Identified. Without your prior consent, A&D will not use your personal identifiable information for any purpose other than that for which it is submitted. A&D uses personal identifiable information to reply to inquiries, handle complaints, provide operational notices and in program record-keeping. A&D also processes billing and business requests related to A&D Web Site participation.

(b) Marketing Uses. Unless you mark an "x" on the opt-out option box herein provided, A&D reserves the right to provide you with information about A&D's Web site, A&D’s products and services, and related information in which you have indicated an interest.  You may opt-out of these communications at any time by clicking on the link in the email.

(c) Stored Information Uses. A&D stores and retains the information entered on the A&D Web site. Stored information is used by A&D (and/or A&D agents, including our store provider Drupal): to support customer interaction with the A&D Web site; to deliver customer purchases; and/or to contact customer again about other A&D services and products.

(d) Online Advertising. Some companies that help A&D deliver interactive on-line advertising, such as banner ads, may collect and use information about A&D's customers to help A&D better understand the types of advertising or promotions that are most appealing to A&D's customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, you  would prefer that these companies not collect such information, please mark an "x" on the opt-out option box herein provided.

4. Disclosure of the Information

(a) Within Corporate Organization. A&D is a multinational organization, with legal entities, business processes, management structures, and technical systems that cross borders. A&D may share your personal information within the A&D corporate organization, and may transfer the information to countries in the world where A&D conducts business. Some countries may provide less legal protection for customer personal information. In such countries A&D will still handle customer personal information in the manner describe herein.

(b) Mergers and Acquisitions. Circumstances may arise where for business reasons, A&D decides to sell, buy, merge or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is A&D's practice to seek appropriate protection for information in these types of transactions.

(c) Agents. A&D employs or engages other companies and individuals to perform business functions on behalf of A&D. These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.

(d) Affiliated Businesses. A&D works closely with affiliated businesses operating web site stores, providing services or selling products on each other's Web sites. These businesses identify themselves to customers. Customer information related to a transaction with an affiliated business is shared with that affiliated business.

(e) Marketing Analysis by Third Parties. A&D reserves the right to disclose to third parties, personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.

(f) Disclosure to Governmental Authorities. Under certain circumstances, personal information may be subject to disclosure pursuant to a judicial or other government subpoenas, warrants or orders.

(g)  Service Providers. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.  As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

5. Use of Computer Tracking Technologies

(a) No Tracking of Personal Information. A&D's Web Site(s) are not set up to track, collect or distribute personal information not entered by visitors. Through web site access logs, A&D does collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.

(b) Use of Cookies. A&D, or its third party vendors, collect non-identifiable and personal information through the use of various technologies, including "cookies". A cookie is an alphanumeric identifier that a Web site can transfer to your hard drive through your browser. The cookie is then stored on your computer as an anonymous tag that identifies your computer, but not you. Cookies may be sent by A&D or its third party vendors. You can set your browser to notify you before a cookie is received, giving an opportunity to decide whether to accept the cookie. You may also set your browser to turn off cookies; however, some Web sites may not then work properly.

(c) Use of Web Beacon Technologies. A&D may also use Web beacon or other technologies to better tailor its Web site(s) to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Web site, a non-identifiable notice of that visit is generated which may be processed by A&D or by its suppliers. Web beacons usually work in conjunction with cookies. If you do not want cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

(d) Collection of Non-Identifiable Information. A&D may collect non-identifiable information from user visits to the A&D Web site(s) in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on A&D Web site(s); Web site and system administration; user analysis; and business decision making. Such information is sometimes known as "clickstream data." A&D or its contractors may use this data to analyze trends and statistics.

(e) Collection of Personal Information. A&D collects personal identifying information from you during a transaction. A&D may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help A&D understand trends and patterns. This information is not reviewed at an individual level.

6. Information Security

(a) Commitment to Online Security. A&D employs physical, electronic and managerial procedures to safeguard the security and integrity of personal information. Billing and payment data is encrypted whenever transmitted or received online. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. Personal information is accessible only by staff designated to handle online requests or complaints.

(b) No Liability for Acts of Third Parties. A&D will exercise all reasonable efforts to safeguard the confidentiality of your personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, A&D shall not be liable for unauthorized disclosure of personal information due to no fault of A&D including, but not limited to, errors in transmission and unauthorized acts of A&D staff and/or third parties.

7. Privacy Policy Changes and Opt-Out Rights

(a) Changes to Privacy Policy. This privacy notice was last updated on January 1, 2017. A&D reserves the right to change OR update its privacy policy statement at any time. A notice of any material change will be posted here so that you are aware of such changes.  It is your responsibility to check this Privacy Policy from time to time for changes.

(b) Opt-Out Right.  You have the right at any time to cease permitting personal information to be collected, used or disclosed by A&D and/or by any third parties with whom A&D has shared and/or transferred such personal information. Right of cancellation may be exercised by contacting A&D via e-mail info@andonline.com, telephone or certified postal mail. After processing the cancellation, A&D will delete your personal information from its data base.

8. Access Rights to Data

(a) Information Maintained by A&D. Upon your request, A&D will provide a reasonable description of your  personally identifiable information that A&D maintains in its data bank. A&D can be contacted by e-mail at info@andonline.com, telephone (888)726-9966, or certified postal mail sent to A&D Engineering, 1756 Automation Parkway, San Jose, California 95131.

(b) Corrections and Changes to Personal Information. Help A&D to keep customer personal information accurate. If your personal information changes, or if you note an error upon review of your information that A&D has on file, please promptly e-mail A&D at info@andonline.com and provide the new or correct information.

9. Accountability

(a) Questions, Problems and Complaints. If you have a question about this policy statement, or a complaint about A&D compliance with this privacy policy, you may contact A&D by e-mail at info@andonline.com.

(b) Terms of Use. If you choose to enter into a purchase order or to use the A&D Website, your action is hereby deemed acceptance of A&D practices described in this policy statement. Any dispute over privacy between you and A&D is subject to the provisions of this notice and to A&D's Website Terms of Use Agreement which can be read at http://andonline.com/support/terms-of-use.